Suburban Flooring Co. understand the importance of your privacy and your concerns about the security of your personal information. We are committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). We are committed to protecting any personal information about you that we hold. This is our privacy policy. It sets out how we generally manage your personal information and safeguard your privacy.

Personal Information / Using Our Website

Personal information is information that identifies you or could identify you. Due to the nature of the products and services we provide, we may collect a range of personal information such as:

  1. your name, address and contact details
  2. your interests in our products
  3. information about your dealings with us or anyone else
  4. any other information which we may need to promote our goods or services

In particular:

  • If you contact us through the online form, we collect your name and email for the purposes of responding to your request
  • If you purchase something through the shop, we collect your name, email, phone and shipping/billing addresses – for the purpose of completing your order. We may also use your email to keep you updated on special offers or new products that may be of interest to you – you can unsubscribe from this at any time.
  • If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this our privacy policy.


This website uses cookies. It is a requirement of purchasing from this website that you allow your browser to accept cookies. We may use cookies to learn about how people use our website, what they are interested in and to help us make a better website. Like most other websites, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name and details of the information accessed.

Use of Information

We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events or other products or services that may interest you. 

We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. If you would prefer not to receive this information, please contact us at [email protected]

We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.

Information Security

We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form. We do not store personal information with a third party storage provider.

Changes to Our Privacy Policy

Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.

Access to Your Information

You may request access at any time to personal information we hold about you or make any complaints about us and our privacy policy by emailing us at [email protected].

We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.

Google & Facebook Remarketing

The remarketing feature in Google Ads allows Suburban Flooring Co. to reach people who have previously visited our website and match the right people with the right message. This means that several third-party vendors, including Google and Facebook, show our ads on sites that you access across the Internet as well as using cookies to serve ads based on your past visits to our website. To opt out of Remarketing, you can opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Suburban Flooring Co. may engage in direct marketing to you from time to time.

When required, your personal information will only be used or disclosed for direct marketing where the information is not sensitive information, is collected directly from you and there is an easy means to opt out of such marketing (and such an opt out request has not been made) in the following circumstances: a. Where you would expect Suburban Flooring Co. to use or disclose the information for direct marketing purposes; or b. You have consented to the use or disclosure of the information for direct marketing purposes.

To Opt Out of Remarketing

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings (click here). Alternatively, you can also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page (click here)

Spam Act

Spam is a generic term used to describe electronic ‘junk mail’-  unwanted messages sent to a person’s email account or mobile phone. In Australia, spam is defined as ‘unsolicited commercial electronic messages’.

‘Electronic messaging’ covers emails, instant messaging, SMS and other mobile phone messaging, but not cover normal voice-to-voice communication by telephone.

Suburban Flooring Co. complies with the provisions of the Spam Act when sending commercial electronic messages.

Equally importantly, Suburban Flooring Co. makes sure that our practices are in accordance with the National Privacy Principles in all activities where they deal with personal information. Personal information includes our clients contact details.